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Steps of communication
Steps of communication with your Patient
Assessment during first phone call – this gives you the opportunity to assess the patients knowledge and interest in learning the procedure.
The assessment should include past medical history, medication - particularly if any anticoagulants, any history of fainting (just so they can perform ISC in safe environment in case faints)
Send samples and User Guide or video links.
Order free samples here
Choose the best form of communication
Second phone call to determine if patient is keen to try ISC. What is the best video communication?
Patient tries at home
Have the patient try in the comfort of their own home. Have patient try procedure in the day time when you are available to discuss any problem.
64 year old referred with incomplete emptying.
- Recurrent UTI’s
- Known high bladder neck
- Telephone appointment. Counselled re ISC
- Sent supplies – catheters/ plastic jug and information
- Teams meeting
- Demonstrated on model orientation of Tiemann etc.
- Private void and ISC off camera
- Diary voids and ISC
- Telephone review